You’re eligible for a refund if you’ve used less than 20 GPU minutes. GPU minutes are a measure of processing time and the “credits” Midjourney uses to determine how many images you can make with your plan – 20 GPU minutes is approximately 20 generated images.
If you’re eligible, the website will give you the option to refund your plan automatically when you cancel your subscription. When you request a refund through the website, it will process through your card as a reversal – you won’t see a separate refund transaction, the original charge will disappear. This may take up to 10 business days, but in most cases it takes significantly less time.
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If you encounter this error when requesting a refund, our payment processor hasn’t finished processing your renewal. Wait one hour and try again. If you’ve already received your new invoice in your email and are still seeing this error, please contact [email protected] for assistance.